Dog eats shoe, man gets new pair for free

by Shea Gunther

Kudos to the folks at Aldo for sending a free pair of shoes to a guy who’s roommate’s dog ate one of this shoes. Consumerist reader Dan wrote to Aldo asking if he could buy a single shoe. Initially he was turned away but after he contacted two executives he was rewarded with a free pair of shoes.

He wrote:

“Hello ,my name is Daniel and I have been a long time user of your products. In fact I believe my last 4 shoe purchases have been from your store for both work, dress, and casual shoes. I’ve always enjoyed both the comfort and durability of your product. Unfortunately, my roommate’s dog recently decided to put the durability aspect to the test.

What I am left with is one perfectly fine size 44 Broxterman (Black Miscellaneous), and one new chew toy for the dog (the right shoe was the one that did not survive).
I was wondering if there is any way for me to purchase a replacement shoe for the set? The pair was about 2 months old and I would definitely be willing to pay for the replacement shoe if necessary. My hope is to not have to pay for an entire pair.

I appreciate any help you can offer me in regards to this, and I will definitely continue to do business with your company either way.”

Not too long after he came home to find a new pair of shoes in the mail. That’s great customer service!

Via The Consumerist

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